About IntelliRide Hawaii:

Contact information is:

Ohana Health Plan: (866) 790-8858
Fax Number: (808) 237-2959

Call Center/ Reservations Line (M-F, 7:45am- 4:45pm). Reservations line is (866) 790-8858.

After Hours Line (M-F, 4:45pm- 7:45am, weekends, and major holidays). After Hours line is (866) 481-9699

Ride Assist Line (Available 24/7). Ride Assist line is (866) 481-9699

Facilities Line (M-F, 7:45am- 4:45pm). Facilities line is (808) 237-2952
Transportation Provider
Member Self Service
Trip Request Web Portal
Ohana Members:
Mileage Reimbursement Forms
W9 Form
*For best results with Ecolane,
please use Firefox, Google Chrome or Safari.

Medicaid Member Program
FAQ: Click here
Member Reference
Guide: Click here
Trip Request
Instructions: Click here
Self Service Trip Requests
Instructional Video: Click Here

Ecolane Videos